Fernanda Bessornia

Customer Experience at isaac

Fernanda Bessornia has a diverse work experience. Fernanda is currently working at Isaac as a Customer Experience Specialist since October 2021. Prior to that, they worked at RecargaPay as a Customer Experience Specialist from November 2020 to October 2021.

In their earlier roles, Fernanda worked at Vermont TI & Call Center as a Backoffice employee from May 2015 to January 2017. Their responsibilities included handling and monitoring customer inquiries, providing assistance throughout the process, and ensuring compliance with SLA deadlines.

Before that, they worked at TSA Gestão de Qualidade as an Analyst of Backoffice from April 2012 to June 2014. Their responsibilities included managing various requests from the front office and resolving critical cases identified by superiors.

Fernanda's work experience also includes a position as an Administrative Assistant at Safe Simple Cons e Corr Segs from October 2011 to January 2012, and an internship at Banco do Brasil from February 2011 to July 2011.

Fernanda Bessornia has a diverse education history. In 2006, they enrolled in the Universidade Paulista where they pursued a Bachelor's degree in Nutrition, completing their studies in 2009.

Following this, they attended the ETE Albert Einstein from 2010 to 2011, obtaining a Technical degree in Administration.

In 2017, Fernanda briefly studied at FIAM-FAAM, focusing on Journalism. However, it appears that they did not complete the full degree program.

Finally, they pursued their most recent educational endeavor at Anhanguera Educacional from 2020 to 2023. During this period, Fernanda completed their studies in an undergraduate program in Linguistics, specifically, a degree in Licenciatura in Letras.

Overall, Fernanda Bessornia's education history includes a Bachelor's degree in Nutrition, a Technical degree in Administration, and a partially completed Bachelor's degree in Journalism. Current information regarding their career or future educational pursuits is not provided.

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Timeline

  • Customer Experience

    October, 2021 - present

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