Meliza Freitas

Meliza Freitas has a range of work experience spanning from 2013 to the present. In their most recent position at isaac, they have been working as a Customer Experience professional since November 2022. Prior to this, they worked at Compre & Alugue Agora as a Customer Service Specialist from July 2021 to September 2021. In this role, Meliza was responsible for structuring the customer service area, developing scripts, and implementing Salesforce. Before that, they worked at KOIN as a Customer Experience specialist from March 2019 to July 2021. Meliza'sresponsibilities in this role included multi-skilled customer support, training new analysts, and resolving customer experience-related issues. From 2016 to 2017, Meliza worked at Sitel do Brasil as an Analyst of Customer Service, where they initially focused on telephone support and later transitioned to chat support. Finally, from 2013 to 2014, Meliza worked at Teleatlantic (Verisure) as an Attendant, providing customer support and assisting with alarm-related inquiries.

Meliza Freitas attended Centro Universitário FAM from 2019 to 2020, where they pursued a field of study in Human Resource Management. Meliza did not obtain a degree during their time at the university. Additionally, they obtained two certifications: one in Lean Tools from Sebrae in September 2021 and another in Customer Experience Fundamentals from Universidade Tracksale in August 2019.