Rafaella Costa Cosme

Rafaella Costa Cosme has extensive work experience in various industries. Rafaella started their career as a People Management Trainee at Bimbo Brasil in 2015. Rafaella then worked as a Maintenance Planning and Control Trainee at Eternit S/A, where they were responsible for assisting in planning and maintenance control. After that, they worked as an Administrative Trainee at Foxx Haztec Technology and Environmental Planning S.A., where they handled office administration tasks.

In 2017, Rafaella joined Stone Payments as a Customer Relationship Analyst, providing customer service and assistance in resolving payment-related issues. Rafaella then moved to Pagar.me, a subsidiary of Stone Co, where they worked as a Customer Success Analyst, managing strategic customers and identifying opportunities for improvements. Rafaella later became a Customer Success Manager, responsible for operational management of strategic clients and leading technological projects.

In 2021, Rafaella joined iFood as a System Analyst in Financial Services Operations, where they monitored and analyzed indicators and supported the integration of new projects. Rafaella then became a Team Leader, managing service indicators and leading the recruitment and development of team members. Rafaella also worked as a Product Manager in Financial Services ProdOps, managing the backlog and prioritizing tasks based on data analysis.

Currently, Rafaella is a Platform Product Manager at isaac, a fintech company focused on providing payment solutions for educational institutions. In this role, they are responsible for product strategy, roadmap definition, and collaborating with cross-functional teams to improve and optimize products. Rafaella also monitors metrics and communicates with stakeholders to understand customer needs and market trends.

Rafaella Costa Cosme's education history is as follows:

- 2022 to 2024: Rafaella pursued an MBA degree in Product Management at BBI - Business Behavior Institute.

- 2023: Rafaella completed a specialization program in Product Management at How Bootcamps.

- 2022: Rafaella obtained a specialization in Data Analytics from Digital House Brasil.

- 2021: Rafaella completed a specialization program in Product Management at Tera.

- 2016 to 2021: Rafaella earned a Bachelor of Business Administration degree with a focus on Administration and Business from Centro Universitário UniCarioca.

- 2015 to 2016: Rafaella obtained a Logistics Technician diploma from Senac RJ.

In addition to their formal education, Rafaella has also completed several certifications:

- January 2023: Rafaella completed the "Imersão PM Start" certification program at Produtos Incríveis.

- July 2022: Rafaella completed the "Leadership Communication" certification program at FIAP.

- June 2022: Rafaella obtained the "Tableau Web" certification from Data Academy.

- May 2022: Rafaella completed the "Product Metrics" certification program at Product Arena.

- May 2022: Rafaella obtained the "SQL Queries: Moving forward in SQL with MySQL" certification from Alura.

- April 2022: Rafaella completed the "Data Analytics" certification program at Tera.

- April 2022: Rafaella obtained the "Databricks, Datalake e SQL" certification from Data Academy.

- April 2022: Rafaella obtained the "Introduction to SQL with MySQL: manipulate and query data" certification from Alura.

- June 2021: Rafaella completed the "Agile Methodologies" certification program at Perestroika.

- March 2021: Rafaella completed the "Eu ProgrAmo" certification program at PrograMaria.

- January 2021: Rafaella completed the "Creativity and Problem Solving" certification program at Escola Conquer.

- January 2021: Rafaella completed the "Customer Success Essential" certification program at CS Academy.

- January 2021: Rafaella completed the "Productivity and Time Management" certification program at Escola Conquer.

- October 2020: Rafaella completed the "Digital Product Week" certification program at Tera.

- September 2020: Rafaella completed the "Semana de Programação" certification program at Crescere.

- August 2020: Rafaella completed the "Customer Success Intensive" certification program at CS Academy.

- July 2020: Rafaella obtained the "Neurobranding: Connection between brain and brands" certification from Instituto Brasileiro de Neuromarketing e Neuroeconomia.

- January 2020: Rafaella completed the "Master Class de UX Design" certification program at Miami Ad School.