Sâmua Fantinati

Sâmua Fantinati has a diverse work experience in customer support and customer experience roles. In 2009, they started working at TEMPO ASSIST as an Analyst of Customer Service, where they were responsible for analyzing and selecting suitable professionals for client needs. Sâmua also conducted phone communication between policyholders and service providers for home repairs. In 2012, Sâmua joined Europ Assistance as a Customer Service Analyst. From 2014 to 2015, they worked at Mercado Livre as a Junior Customer Experience Representative, providing support to sellers via email and assisting them with site functionalities. From 2015 to 2016, they served as a Senior Customer Experience Representative, assisting users of Mercado Livre, MercadoPago, MercadoShops, and Publicidade platforms. Sâmua also contributed to process improvement meetings. Lastly, in 2017, they became a Customer Success Support B2B at isaac, where they currently work.

Sâmua Fantinati's education history is as follows:

From 2012 to 2016, they attended Universidade Paulista, where they obtained a Bachelor's degree in Propaganda and Marketing.

In 2013 and 2014, they studied at Senac Brasil and completed an Ensino Técnico (Technical Education) program in Publicidade (Advertising).

In 2012 and 2013, they also attended ETEC - Escola Técnica Estadual de São Paulo, where they obtained another Ensino Técnico degree in Design and Communication Visual.

Additionally, Sâmua has obtained several certifications from Escola Conquer, including "Conheça a lógica da programação," "Customer Experience (CX)," "Feedback e Feedforward," "Inteligência Emocional 2.0," and "SQL: a linguagem dos bancos de dados." These certifications were obtained in June 2022.