ISC-CX
Elena Tapu is a seasoned professional in operations and customer experience, currently serving as the Global EV APP Implementation Manager for ISC-CX since November 2019, contributing to the VOICE-2025 Team focused on Voice of Customer and Customer Experience initiatives. Prior to this role, Elena held various positions including Executive Assistant and Head of Administrative Resources at Salt Edge, Director of Operations and International Project Manager at Scheduling Worldwide™ by 4Service™, and Operations Director for Russia and CIS at INTERNATIONAL SERVICE CHECK. Elena's early career included roles in sales management and field coordination, complemented by educational qualifications in Personality Psychology and International Economic Relations from the Institute of History of Cultures and the Institute of International Relations of Moldova, respectively.
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ISC-CX
ISC-CX is one of the world’s only full-service digital customer experience agencies. The company offers a comprehensive set of CX programs and draws from 20+ years of benchmarks. It runs global, multi-lingual, omni-channel programs that pull in a vast amount of customer data. ISC-CX then combines and correlates all this data to reveal surprising insights that a single-focus agency would never see. In short: ISC-CX has the talent, tech, and tactics you need to turn your raw customer experience data into a brand-new business-changing perspective.