ISC-CX
Jose Luis Albornoz is an experienced Engineering Manager currently leading teams in software development at Virtualcave since September 2020, with a focus on transformation and facilitation in e-commerce for INDITEX. Additionally, Albornoz has served as a quality evaluator at International Service Check since November 2011. Previous roles include Scrum Master at atmira Espacio de Consultoria and PROYECTOS Y CONSULTORIA DE INNOVACION TECNOLOGICA SL, along with extensive experience in quality assurance and testing in various companies. Albornoz holds multiple degrees, including a specialization in IT consulting from Universidad de Alcalá and a degree in Information Technology Management from Universidad de Córdoba, supplemented by ongoing education in human resources and agile management.
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ISC-CX
ISC-CX is one of the world’s only full-service digital customer experience agencies. The company offers a comprehensive set of CX programs and draws from 20+ years of benchmarks. It runs global, multi-lingual, omni-channel programs that pull in a vast amount of customer data. ISC-CX then combines and correlates all this data to reveal surprising insights that a single-focus agency would never see. In short: ISC-CX has the talent, tech, and tactics you need to turn your raw customer experience data into a brand-new business-changing perspective.