Kolbeinn Karl Kristinsson

Kolbeinn Karl Kristinsson serves as a Customer Experience Specialist and Digital Product Owner at Íslandsbanki, focusing on customer journeys for SMEs and leading the CRM development team. As the Principal Consultant and CEO at Kolkrabbinn Consulting, Kolbeinn specializes in Customer Experience and Loyalty Consulting, aiding companies in enhancing customer journeys and loyalty strategies. Previous roles include Customer Experience Specialist at Siminn, Product Manager for the booking experience at Icelandair, and Account Manager at 66°NORTH, as well as Assistant Coach at Dale Carnegie Training. Kolbeinn holds an MSc in Strategic Market Creation from Copenhagen Business School, a diploma in Educational Studies from Reykjavik University, and a BSc in Business Administration from Háskólinn á Bifröst.