ISM
David Yano is a seasoned IT professional with extensive experience in service management and software development. Currently serving as the Manager of ITSM Processes at ISM Canada since February 2017, David oversees the strategy, design, transition, and operation of service management processes across various business lines. Prior to this role, David held significant positions at Farm Credit Canada, including Configuration Manager and Test Environment Analyst, contributing to service transition, operational processes, and test environment development. David's career also includes impactful roles as a Business Systems Consultant at Yano Enterprises and an Applications Analyst at ISM Canada, where David led various software solution projects and mentored peers. David earned a Diploma in Data Processing from the Saskatchewan Institute of Applied Arts.
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ISM
Providing technology-based solutions to address complex business problems, backed by the global reach of Kyndryl. Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada. Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates, and manages state-of-the-art business solutions for our customers. We are a wholly owned subsidiary of Kyndryl with over 50 years of experience in providing IT solutions, focusing on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector and our history speaks to a long-standing culture of innovation and providing high-value services to our clients. We prioritize learning about our clients to collaborate on the best approach for their unique needs based on their competitive advantage, business model, and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.