Manuel Casanova

Manuel Casanova currently serves as the Lead Digital Advisor at aiaibot, focusing on sales and consulting in digital transformation using natural language processing, chatbots, and AI to enhance customer service and sales strategies. Prior to this role, Manuel held positions at IBM as a Client Service Executive for Multivendor Services and as a Sales Assistant for IBM Mobile Solutions, where responsibilities included account management, customer acquisition, and project planning within the sales and marketing teams. Earlier career experience includes project management at Kommunikationsagentur Fontijn & Enderli GmbH, procurement management at Hydrior AG, and a commercial apprenticeship at ABB. Manuel holds a Bachelor of Science in Business Administration from the University of Applied Sciences and Arts Northwestern Switzerland and has completed an exchange program in International Business Administration at Metropolia University of Applied Sciences.