Advanced System Administrator - NOC

Job Description

Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.

Advanced System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Education and Qualifications

• =5 years of IT or related domain

• Excellent written and verbal communication skills
• Excellent customer service skills
• Good conceptual understanding of Windows architecture
• At least 2-3 years of hands-on experience on Wintel
• At least 2 years of experience in end-user technical support
• At least one year of hands-on experience in one of the following technologies:

O Active Directory

o O365

o Azure

• Education: Graduate (Any stream) preferably in computer science or a related field

Responsibilities

• Windows Server support
• Advanced Desktop Troubleshooting
• Windows Server Administration
• Active Directory Administration
• O365/MS Exchange (2010 or higher) or Hybrid administration
• Backup administration
• LAN/WAN troubleshooting and diagnosis
• Basic private and public cloud administration
• Server and network alert management and remediation
• Server antimalware administration and resolution

Added Advantage

• Desktop troubleshooting experience
• Networking Skills, Private cloud administration (VMware/Hyper V)
• Conceptual understanding or hands-on experience on Backup
• Conceptual understanding or hands-on experience with Firewalls
• MCSE or CCNA or Network+ or Security+ or VMware or Azure or ITIL foundation

Behavioral Skills

• Longevity and commitment in previous work

• Team player.

• Ability to meet target under pressure and time bound deadlines.

• Dynamic and pleasing attitude and personality.

Our Culture and You

What does the day in a life look like for the Advanced System Administrator ​?

You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success.  We work hard and have fun while dreaming big. 

Our employees have indicated that with IT by Design, they find a home where their passion and career goals finally intersect for them to live a life full of purpose. 

Benefits

• Competitive salary and benefits
• Great work-life balance
• Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development.
• Medical insurance coverage worth INR 5 Lakh for employees and their immediate family.
• Accidental policy coverage to INR 5 Lakh
• Term Life insurance worth INR 20 Lakh
• Community-based engagement clubs at work, including book and movies clubs.
• Community Wellness programs for employees' wellbeing specially taken by CEO Life By Design which covers sessions.