Mohammad Shahrukh Rashid

Mohammad Shahrukh Rashid has a range of work experience in the field of IT and technical support. Mohammad Shahrukh recently joined IT BY DESIGN as a System Administrator in August 2022. Prior to that, they worked at Intersoft Data Labs, where they held the role of Support Analyst L2 from January 2021 to August 2022. In this role, they provided technical support to employees of major retail store chains in the USA and Canada, including handling issues with POS registers, network printers, desktop computers, and providing L1 service desk support.

Before joining Intersoft Data Labs, they worked as a Technical Support Specialist at Concentrix from January 2019 to March 2020. During this period, they troubleshooted Windows user issues, provided technical assistance to Microsoft Office 365 subscribers, assisted with AD connect, and provided support over call, email, and remote connectivity.

Prior to that, Mohammad worked at QUATRRO GLOBAL SERVICES PRIVATE LIMITED as a Fraud Analyst from August 2017 to September 2018. In this role, they were responsible for incident management, managing user account-related issues for JP Morgan Chase bank, rectifying reported frauds, and providing reversals and fees to customers.

Overall, Mohammad has gained significant experience in system administration, technical support, and fraud analysis throughout their career.

Mohammad Shahrukh Rashid completed their Bachelor's degree in Computer Science from Manav Rachna Educational Institutions. Mohammad Shahrukh attended this institution from 2013 to 2020. In addition to their degree, they obtained the Cisco Certified Network Associate Industrial (CCNA I) certification from HCL Technologies in July 2015.