Ravardo Johnson

Ravardo Johnson has a background in Technical Support and Contact Center Management. Currently, Ravardo holds the position of Global Continuous Improvement Manager at itelCX, where Ravardo supports the launch of Performance Management Platform and documented the AHT project. Previously, Ravardo served as a Contact Center Manager at Teleperformance and an Operations Manager at Centerfield Media. In addition, Ravardo has experience as a Blue Hat Manager/Supervisor managing sales teams for inbound calls. Ravardo's expertise lies in achieving financial, quality targets, and operational delivery while driving efficiency and productivity in operations.