Brian Mercer

Brian Mercer is a skilled Technical Support Engineer at ITsavvy since September 2022, specializing in troubleshooting hardware and software issues while monitoring system performance. Prior experience includes a role as a Technical Support Specialist at Xerox from September 2018 to August 2022, where responsibilities included providing technical assistance, collaborating with teams for product improvement, and facilitating staff training. Additionally, Brian served as a Deli Clerk at King Kullen from November 2015 to September 2018, ensuring customer satisfaction and maintaining a clean work environment, and operated as a Freelance Computer Technician from January 2007 to September 2018, offering computer repair services and direct customer support. Brian is a graduate of Hunter Business School with a degree as a Computer Technician Networking Specialist.