The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and its wholly-owned subsidiaries iTSM-Solutions GmbH, iTSM Trusted Quality GmbH, Trusted Quality GmbH in Austria, Softpoint Trusted Quality GmbH in Austria, Trusted Quality Switzerland GmbH, Trusted-Quality-srl in Romania, Trusted Quality B.V. in the Netherlands and Pragmatix GmbH. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt am Main. The iTSM Group guarantees the complete mastery of all requirements related to the provision and management of services and service processes in your company. iTSM stands for an Inspiring and Tailored Service Mastery. 

Consulting

IT Services

iTSM Group

Siegfried Riedel

Andreas Pohlmann

Simon B.

Alexander Scheer

Prof. Dr. Ingeborg Haas

Tom Flipse

Tobias Beckmann

Stephan Bäuerle

Claude Baumann

Sebastian Biebl

The Leadership Team at iTSM Group, comprising the CEO, Partner & Vice President of Services & Advisory, and VP of Capability Development & Culture, is responsible for setting the strategic direction, ensuring the alignment of all subsidiaries with the company's vision of Inspiring and Tailored Service Mastery, and fostering a culture that promotes continuous improvement and customer satisfaction while optimizing service costs.

Leadership Team

Consulting and Advisory

Sales and Account Management

Engineering

Leadership Team

About

Team members

Other teams at iTSM Group

Consulting and Advisory

Sales and Account Management

Engineering