Petra Kocianova

Petra Kocianova is an experienced professional with a strong background in global process management and customer engagement. Currently serving as Team Lead Global Process Care and Global Process Manager Customer Engagement at Ivoclar since March 2020, Petra has successfully designed and implemented global processes, facilitated Agile transformations, and managed product complaint handling. Previous roles at Hilti Group included overseeing product portfolio management and data management, where Petra fostered interdepartmental collaboration and executed system improvements for a large user base. Earlier experience encompasses project management in health and safety services, marketing intern roles, and team leadership in customer service within the airline industry. Petra holds a Master's in International Management/CEMS from Prague University of Economics and Business, complemented by studies at Aalto University and University of St.Gallen.