IVR Technology Group
Christian McGonnell is an experienced IT professional with a diverse background in system administration and network engineering. Currently serving as a System Administrator III at IVR Technology Group since October 2018, Christian has previously held roles as a Network Engineer at Hearst and various positions at LocalEdge, including Network Administrator, Computer Administrator, and Computer Technician. Christian's career began at Wayne-Finger Lakes BOCES as a Computer Services Assistant, providing support in both Windows and Novell environments. Academically, Christian has earned an Associate of Arts and Sciences degree in Computer Information Systems from Jamestown Community College and attended Buffalo State University and Erie Community College.
IVR Technology Group
IVR Technology Group is the engagement conduit that enables extraordinary experiences between companies and customers. We work with you to understand the evolution of your customers' journeys and help you surprise them with an unexpected level of service. Our mission is to be your partner; for your customers. Our engagement conduit involves three core customer experience technologies: Compass Automation Platform The Compass Automation Platform is a "full-stack" voice automation platform for automated customer engagement. Featuring a powerful DIY IVR builder and industry-leading security, it enables customers to build complicated IVR's quickly and securely without much technical lift. Compass Payments Suite An omnichannel solution that integrates with billing platforms for payment automation by voice and text that accepts all major credit cards, debit cards, and ACH transfers from checking or savings accounts. It's NACHA and PCI Level-1 certified for payment security, and HIPAA compliant for the safeguarding of customer records associated with medical payments. Compass Broadcast Suite Compass Broadcast Suite is a self-serve platform to push voice, text/SMS, and email notifications to customers, constituents, residents, and prospects. The platform is relentlessly compliant with the FTC Telemarketing sales rules for peace-of-mind that it's the right solution.