IVR Technology Group
Karthic Raghupathi has over 15 years of experience in software engineering and management, currently serving as the Vice President of Engineering at IVR Technology Group since July 2009. Karthic has held various positions within the same company, including Director of Software Engineering, Senior Software Engineer, and Software Engineer. Prior to this, Karthic worked as a Software Engineer at Infosys Technologies Ltd from July 2006 to June 2008. Karthic holds a Master of Science in Management of Information Systems and an Advanced Certificate in Information Assurance from the University at Buffalo School of Management, The State University of New York, as well as a Bachelor of Engineering in Mechanical Engineering from Anna University Chennai.
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IVR Technology Group
IVR Technology Group is the engagement conduit that enables extraordinary experiences between companies and customers. We work with you to understand the evolution of your customers' journeys and help you surprise them with an unexpected level of service. Our mission is to be your partner; for your customers. Our engagement conduit involves three core customer experience technologies: Compass Automation Platform The Compass Automation Platform is a "full-stack" voice automation platform for automated customer engagement. Featuring a powerful DIY IVR builder and industry-leading security, it enables customers to build complicated IVR's quickly and securely without much technical lift. Compass Payments Suite An omnichannel solution that integrates with billing platforms for payment automation by voice and text that accepts all major credit cards, debit cards, and ACH transfers from checking or savings accounts. It's NACHA and PCI Level-1 certified for payment security, and HIPAA compliant for the safeguarding of customer records associated with medical payments. Compass Broadcast Suite Compass Broadcast Suite is a self-serve platform to push voice, text/SMS, and email notifications to customers, constituents, residents, and prospects. The platform is relentlessly compliant with the FTC Telemarketing sales rules for peace-of-mind that it's the right solution.