Mark Nephtali Martin

Mark Nephtali Martin is an experienced IT professional with a strong background in service delivery and management across various organizations. Currently, as IT Service Delivery Manager at IWG plc, responsibilities include managing client relationships and service delivery in the Sales & Marketing division. Previous roles include IT Manager at Booth & Partners and FastTrack Service Delivery Manager at Insentra, where Mark focused on client onboarding and maintaining service levels. Mark has also served as CRM Support Manager and CRM Customer Support Lead at World Vision, enhancing CRM support processes and stakeholder relationships. Earlier experience includes positions at Teleperformance Philippines and Aegis Peoplesupport, where team management and service desk operations were key focuses. Mark holds a BS in Computer Science and Information Systems from Centro Escolar University.