Shelbe Freitas

Shelbe Freitas has a diverse range of work experience. In 2016, they worked as a Product Operations Intern at Collette, where they updated standard operating procedures and transferred data. In 2018, they had two roles - as an Undergraduate Teaching Assistant at the University of Rhode Island and as a Client care intern at Collette. In these positions, they tracked metrics, provided support to students, and handled administrative tasks for clients. In 2019, they worked as an Accounts Receivable Clerk at the Amalgamated Life Insurance Company, managing pension contribution accounts and assisting with financial problem-solving. From 2020 to 2022, they worked at PENNYMAC, first as a Home Loan Specialist and then as a Digital Response Specialist. Shelbe'sresponsibilities in this role included facilitating processes, handling customer inquiries, and collaborating with various departments. Currently, in 2022, they are working as an Associate Account Specialist at IXL Learning. Overall, Shelbe Freitas has developed strong skills in customer service, data management, and administrative tasks throughout their work experience.

Shelbe Freitas completed their Bachelor of Arts degree in Psychology at the University of Rhode Island from 2014 to 2019. In addition to their formal education, they have obtained several certifications through LinkedIn, including "Accounting for Non-Accountants," "Excel Essential Training (Office 365/Microsoft 365)," "Customer Service: Serving Customers Through Chat and Text," "Writing Customer Service Emails," "Creating Positive Conversations with Challenging Customers," "Make the Move from Individual Contributor to Manager," "Mixtape: Learning Highlights for Better Productivity," "Motivating Your Team to Learn," "Working with Upset Customers," "Good Habits, Bad Habits (Blinkist Summary)," "How to Organize Your Time and Your Life," "Supporting Your Mental Health While Working from Home," "Customer Service: Serving Internal Customers," and "Delivering Bad News to a Customer."