Justin A. Miller

Justin A. Miller is a seasoned technical writer and customer success professional with a strong background in account management and customer support. Currently employed at Jamf since July 2021, Justin has advanced through roles from Technical Writer I to Technical Writer II, effectively managing customer escalations and project deliveries while achieving a 100% retention rate and NPS score. Prior to Jamf, Justin worked at IBM as a Mac@IBM Help Desk Advisor, resolving over 2,000 tickets in 2020 and contributing to the team's high international NPS ranking. Earlier experience includes roles at Abrigo and Apple, where expertise in Apple technology was demonstrated through training and sales support. Justin earned a Bachelor of Arts in Organizational Communication from Rowan University between 2009 and 2012.