Anastasiia Skosareva

Anastasiia Skosareva is an experienced customer support professional with a strong background in operations and quality assurance across multiple industries. Currently serving as a Customer Support representative at Jane.app since April 2022, Anastasiia focuses on providing comprehensive support to B2B users, facilitating onboarding, and ensuring customer satisfaction. Prior to Jane.app, Anastasiia held the position of Customer Service Team Lead at IQ Option Europe LTD, where significant improvements in customer satisfaction and staff retention were achieved. With managerial roles at Petrovskiy Art Loft Hotel and City Hotel Group, Anastasiia demonstrated an ability to optimize business processes, enhance service quality, and promote collaborative workplace cultures. Educational achievements include a Master's degree in Philosophy from Saint Petersburg State University and professional retraining in Hotel and restaurant management.