Lisa Nguyen

Lisa Nguyen has a diverse work experience, starting with their role as an Intern at Global Research Operations, where they worked from March 2016 to April 2017. Lisa then joined J.D. Power as a Research Associate in CX Solutions from May 2017 to April 2020, and later advanced to the position of Senior Research Associate in the same department from April 2020 to November 2021. Subsequently, they transitioned to the role of an Analyst in Automotive Retail at J.D. Power from November 2021 to October 2022 before becoming a Manager in the same field. In their current role as Manager of Automotive Retail, they oversee a large-scale OEM sales consulting program, manages a mystery shopping program for an OEM, and coordinates responsibilities for the J.D. Power Dealer of Excellence program.

In addition to their work at J.D. Power, Lisa served as a Student Assistant for the Business Honors Program at CSUF Mihaylo College of Business and Economics from August 2014 to March 2016. Lisa also gained experience as a Tax Preparer for the IRS Volunteer Income Tax Assistance Program from January 2013 to January 2016. Prior to that, they worked as a Teacher Assistant at Hope Summer School from June 2012 to August 2014, where they assisted classroom teachers, presented subject matter to students, prepared teaching materials, graded assignments and tests, and enforced classroom rules and policies.

Overall, Lisa Nguyen has a strong background in research, analysis, consulting, and teaching, with a focus on automotive retail and customer experience solutions.

Lisa Nguyen completed their Bachelor of Arts (B.A.) degree in Business Administration with a focus on Finance at California State University, Fullerton from 2011 to 2015. Lisa then pursued a Master of Business Administration (M.B.A.) degree from the same university from 2015 to 2017. Recently, they obtained a UX and Customer-Centered Design Certificate from California State University, Fullerton in 2020.