Cristina Henriquez Falconi

Cristina Henriquez Falconi has a diverse and extensive work experience spanning over several industries. Cristina began their career at Sony in 2003 as a Sales Support Senior Assistant. From there, they moved on to Dell services and computers, where they worked as a Sales Support Representative and later as a Customer Success Assistant.

In 2005, Cristina joined HOPSA, S.A. as a Purchasing and Logistic Assistant. Cristina was responsible for planning and leading the order management and shipment process, ensuring timely product delivery and maintaining optimum stock levels. Cristina effectively communicated with cross-functional teams to keep them updated on the status of purchase orders and product availability.

After their time at HOPSA, Cristina joined Anixter as a Logistic and Customer Service Assistant for a brief period before transitioning to their role at Hamburg Süd in 2009. At Hamburg Süd, they served as a Sales Supervisor, maximizing and marketing exports and imports. Cristina successfully managed the Key Account Program, negotiating contracts and achieving high customer retention.

In 2010, Cristina was promoted to the role of Commercial Manager at Hamburg Süd. In this position, they developed and implemented the company's strategy in Panama, setting commercial and service standards. Cristina also led the execution of the annual Budget Plan and ensured a high compliance rate in cargo planning.

In 2015, Cristina joined A.P. Moller - Maersk as a Supply Chain and Customer Experience Specialist. Cristina was involved in the development of Standard Operating Procedures and the implementation of automated workflows for export and import shipments. Cristina also monitored customer service levels and analyzed root causes when targets were not met. Later, they took on the role of Business Development Partner and was responsible for handling shipments of key account customers, collaborating with financial teams to reduce collections, and reviewing and consolidating load/discharge lists.

Most recently, Cristina worked at Jeff.com as a Logistics and Customer Operations Specialist. Cristina organized the delivery schedule, analyzed web traffic and community metrics, and developed social media and community strategies to increase content interactions and online orders.

Throughout their career, Cristina has consistently demonstrated their ability to optimize operations, improve customer satisfaction, and achieve business objectives.

Cristina Henriquez Falconi's education history is as follows:

Cristina Henriquez Falconi obtained a master's degree in Transport & Maritime Management (MTMM) from the University of Antwerp between 2007 and 2008. Prior to that, they pursued a bachelor's degree in Industrial Mechanical Engineering at the Universidad Tecnológica de Panamá from 1998 to 2003. Cristina later completed a Licenciatura in Maritime and Port Operations at the same university from 2004 to 2007. In 2014, they received a diploma in Project Management from Quality Leadership University.

In addition to their formal education, Cristina Henriquez Falconi has obtained several certifications. These include certifications in Digital Transformation, Excel Data Visualization, Nano Tips for Developing Magnetic Charisma, Supply Chain Analytics Foundations, and Fundamentos de big data. These certifications were obtained from LinkedIn between 2022 and 2023. Cristina also holds a Personal Trainer Certification, CPT-NASM, from the National Academy of Sports Medicine (NASM).