Zachary Wales

Zachary Wales is a seasoned professional with extensive experience in customer support, technical operations, and product success management. Currently serving as Senior Manager of Customer Support & Technical Operations at Jellyfish since November 2020, Zachary leads a multi-tiered technical support organization, implementing data-driven operations and ensuring efficient communication across departments. Previously, Zachary held various roles at Jellyfish, including Head of Success Engineering and Senior Product Success Manager, where responsibilities included scaling technical customer success functions and managing strategic client relationships. With a background at Nanigans as Product & Engineering Manager and Millennial Media as Lead Technical Support Engineer, Zachary has consistently demonstrated expertise in technical integration, project management, and team development. Zachary holds a Bachelor’s degree in Music Business/Management from Berklee College of Music.