Aicha Bouchikh

Aicha Bouchikh is a seasoned IT professional with extensive experience in managing IT support teams and customer service operations. Currently serving as a Senior System Specialist in SAP-Ariba and IT Asset and Helpdesk Manager at JESA S.A since May 2016, Aicha oversees ticket management, customer incident follow-up, and ensures customer satisfaction, while managing IT projects and asset inventory. Prior experience includes roles at Groupe IB MAROC as IT Customer Service Manager, where responsibilities included managing technician teams and coordinating client support, and at Munisys, where Aicha contributed to technical coordination and customer service. Aicha's educational background includes a Bachelor's degree in Management from Université Hassan II and a degree in IT Management from EFFET, complemented by studies in English literature.