Daniel Carlos Gonçalves

Daniel Carlos Gonçalves has a diverse work experience spanning over 13 years. Daniel Carlos is currently working as the Head of Customer Success at JetBov, where they lead the onboarding, customer journey, and technical support teams. Daniel Carlos is responsible for providing guidance to ensure continuous success, strategically planning platform implementation aligned with client objectives, and analyzing reports for improvement opportunities.

Prior to their current role, Daniel worked at VAMOS! Internet de Verdade, where they served as a Customer Success Manager, focusing on post-sales client activation and delivering personalized support throughout the customer journey. Daniel Carlos also prepared clients to maximize the company's resources strategically and interactively. In the same company, they also held the position of Commercial Manager, leading a 15-member sales team, both in physical stores and with external consultants. Daniel Carlos was responsible for motivating and organizing key processes, including contracts and inventory, as well as recruiting, training, and empowering employees.

Before joining VAMOS!, Daniel worked at Atento Brasil as a Team Supervisor, overseeing a 12-member external sales force. Daniel Carlos motivated, trained, and guided the sales team, constantly seeking better results. Daniel Carlos also developed planning strategies, set goals, and monitored sales performance to increase efficiency.

Daniel also gained experience as a Senior Consultant at Champion Saúde Animal and as a Regional Sales Manager at Vivo/GVT (Revenda Center Cell). In these positions, they managed commercial operations and administrative tasks, motivated sales teams, and developed planning strategies to achieve goals and enhance sales effectiveness.

In the earlier stages of their career, Daniel worked at Telefônica Brasil as a Business Manager, where they were responsible for motivating, organizing contracts and inventory, managing personnel, and training employees. Daniel Carlos excelled in this role, elevating the store to the third position in terms of results and goal achievement within a group of seven stores. Daniel Carlos initially joined Telefônica Brasil as a Premium Business Consultant, attending high-value clients and leading the sales team in the absence of the Commercial Manager.

Daniel's work experience also includes roles as a Technology intern at Conágua Ambiental, a Business Consultant at Oi/Telemar, and a Sales Leader at TIM Brasil.

Overall, Daniel Carlos Gonçalves has a strong background in customer success, leadership, sales management, team supervision, and strategic planning. Daniel Carlos has consistently achieved results and displayed the ability to motivate and empower teams to meet and exceed goals.

Daniel Carlos Gonçalves completed their education as follows:

From 2010 to 2013, they attended Faculdade Cambury, where they earned a degree in Executive Business Management with a focus on Administration.

From 2009 to 2013, they studied at Instituto Federal de Goiás (IFG) - Campus Goiânia, where they obtained a degree in Environmental Sanitation, specializing in Environmental Studies.

In the year 2021, they enrolled at Dank Idiomas, where they are currently pursuing a degree in Language focusing on Teaching English as a Second Language.

Between 2020 and 2021, they pursued a post-graduate specialization in Economics and Business Management at Universidade Paulista.

In 2023 and 2024, they will be attending Descomplica for a post-graduate MBA program in Business Intelligence, specializing in Administration and Business.

In addition to their formal education, Daniel has also obtained several certifications. In 2023, they completed the "Customer Experience (CX) - Concepts, Tools, and Applicability" course at ESPM Escola Superior de Propaganda e Marketing. In 2022, they received a certification in "Customer Success: relationship, loyalty, and customer recovery" from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul. In 2021, they obtained the "Rural Leadership" certification from SENAR/AR-GO and the "Leadership in Customer Success" certification from Customer Success Lab. In 2020, they completed the "Customer Success Intensive" course at CS Academy, and in the same year, they obtained the "Inbound Marketing" certification from HubSpot Academy.