Claims Adjuster

Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We’ve built multiple financial products that benefit both renters and property managers - and we’re just getting started. 

As a Property Claims Adjuster, your mission will be to deliver an enhanced member experience through the prompt and efficient investigation and settlement of first party property claims. You will join a team that is passionate about defining differentiated and streamlined processes that help our Members recover from losses as common as a cracked phone screen, to something as devastating as an apartment fire. 

Role & Responsibilities

• Analyze FNOL reports and promptly contact Members
• Efficiently investigate claims, evaluate contract language and identify appropriate coverage where applicable
• Evaluate and estimate damages in the desk adjustment of property claims
• Coordinate and manage vendor engagement on assigned cases
• Diligently manage file diaries that move claims toward a timely resolution
• Identify and pursue recovery opportunities
• Adhere to all statutory, regulatory and compliance fair claims practices
• Identify and report potentially fraudulent claims
• Develop and maintain effective business relationships with internal and external partners
• Serve as a technical resource to help develop less experienced members of the team
• Serve as a backup for Deposit bond claims adjusting

Experience & Qualifications

• 3+ years of property claims adjusting experience preferred, will consider other property/casualty claims handling experience as well
• Valid Adjuster licenses in multiple states
• Full understanding of personal lines insurance contracts, investigation techniques, legal requirements and insurance compliance
• Curiosity and structured thinking; an interest in how things work, and an ability to find creative and insightful solutions to challenges
• Aptitude for uncovering, analyzing and interpreting information
• Strong analytical capabilities and business judgment
• An articulate, polished and intelligent communication style
• Extremely high EQ and empathy; an ability to connect with anyone (but in accordance with your personal style)
• Scrappy self-starter who can roll up their sleeves and get their hands dirty
• Ability and willingness to learn new skills and tools
• Snapsheet and Zendesk experience a plus

Compensation & Benefits

Philosophy:

Beyond our mission, our products, and our people, the best way for Jetty to attract, develop, and retain talent is to provide both career growth and financial opportunity.  In order to provide financial opportunity, our goal is to create compensation packages that are:

• Competitive
• Salary bands are based on market data 
• Data pulled from similar sized companies to ensure we remain competitive 
• Responsible
• Salaries for current and future employees are in our budget, which is reviewed quarterly 
• Comp bands are based on 50th percentile market data (aka, right in the middle)
• Fair
• Defined compensation bands for each level of a job family, updated twice a year
• Consistent performance management practices and company wide compensation audits
• Everyone is paid against Tier 1 compensation data, since it’s the most robust dataset, regardless of where you work
• Motivating 
• Equity grants for all new hires, based on market data and internal comparables 
• Additional grants given based on performance
• Supportive 
• Comprehensive health insurance options that Jetty contributes to financially 
• Health and wellness benefits 
• Remote work benefits 
• Flexible work schedules
• Generous leave policies 

Compensation for this role:

• The annual base salary range for this role is $70-80k and may be inclusive of multiple career levels
• The offer package for this role will also include stock option equity
• Individual offer decisions within this range will be based on multiple factors, including your level of experience, relevant skills, and balancing internal equity to ensure fair and equitable compensation across similar roles

Benefits and perks include:

• Health (with HSA and FSA options), dental, and vision insurance through Aetna & MetLife
• 401(k) retirement savings program
• Optional life and disability coverage
• 24 days of PTO + 12 holidays + flexible sick days
• Generous parental leave policy
• Flexible remote work in any US location (keeping east coast hours)
• Stipends to cover WFH set-up, childcare, phone/internet bill, and optional co-working space

About Jetty 

At Jetty, we know renting a home can be a financial challenge. That’s why we’re on a mission to make renting accessible to everyone. Jetty offers four financial products designed to help our members every step of the renting process: Jetty Deposit, a low-cost security deposit product that dramatically reduces move-in costs; Jetty Rent, a flexible rent payment program to eliminate pricey late rent fees; Jetty Credit, a credit building service that helps renters build credit just by paying rent; and Jetty Protect, an affordable renters insurance product that provides comprehensive coverage in just a few clicks.

Jetty has raised multiple rounds of venture capital from investors including Khosla Ventures, Ribbit Capital, Citi, Valar, and strategic investors. We’ve built a highly collaborative team working remotely around the country, and we believe in finding the best talent—regardless of where they live. To learn more about life at Jetty, visit jetty.com/careers.

Jetty is firmly committed to building a team as diverse as our Members. We are proud to provide equal employment opportunities for all candidates regardless of race, ancestry, citizenship, sex, gender identity or expression, religion, sexual orientation, marital status, age, disability, or veteran status.