Pamela Panini

Pamela Panini has an extensive work experience in customer service and leadership roles. Pamela most recently worked as a Customer Service Team Lead at Jimdo since December 2020. Prior to that, they held the position of Customer Service Team Leader / Social Media Team Leader at GetYourGuide from October 2017 to November 2019. During their time there, Pamela was responsible for hiring, motivating, and coaching an international team of Customer Service Representatives. Pamela also built and developed GetYourGuide's social community and executed social growth campaigns. Additionally, Pamela worked at Conduent as a Senior Team Leader from March 2017 to September 2017. Pamela supervised and developed a team of international agents and collaborated with different departments to ensure call center operations were successful. Pamela's previous experience includes managing a team of multi-channel agents and improving customer care in a challenging market. Pamela also worked as a Store Manager at -18° Meno Diciotto Gelateria and as a Financial Consultant and Bank Teller at Banca Monte dei Paschi di Siena. Overall, Pamela has a strong background in customer service, leadership, and management roles.

Pamela Panini's education history includes various educational experiences. In 2015, they attended the University of Maryland for a short period of time and studied entrepreneurship. In 2014, they attended Case Western Reserve University for a leadership program. In 2011, they completed an Intensive General English Course at the Sydney English Language Center (SELC). From 2002 to 2007, they studied business studies and international languages at ITCG A.Baggi - Sassuolo (Modena) and obtained a high school diploma. In 2006, they completed an Intensive English Course at the American Language University of San Marcos, California. That same year, they also attended Pierre Overall School for an Intensive French Course focused on French Language and Literature.

Additionally, Pamela has obtained several certifications. In 2022, they obtained certifications in "Customer Service: Writing for Social Media" and "Social Media Marketing Strategy: TikTok and Instagram Reels" from LinkedIn. In 2015, they completed a certification in "Developing Innovative Ideas for New Companies" from the University of Maryland. In 2014, they obtained a certification in "Inspiring Leadership through Emotional Intelligence" from Case Western Reserve University. Pamela also holds certifications in "Nutrition for Health Promotion and Disease Prevention" from UCSF and "Nutrition, Health, and Lifestyle: Issues and Insights" from Vanderbilt University, both obtained in 2013. Additionally, in 2013, they obtained a TOEFL certification.