Drew Chamberlain has a strong background in operations and customer experience. Drew started their career as a Technical Manager at The Reynolds and Reynolds Company, where they managed a team in a call center environment and oversaw hiring, training, and day-to-day activities. Drew then moved on to Autosoft DMS as a Senior Director, responsible for customer support, training, and account management. At Autosoft, they implemented software applications to improve efficiency. Currently, Drew serves as the Director of Operations and Customer Experience at JOANN Stores, where they support over 860 retail locations and more than 25,000 team members, ensuring customer satisfaction through voice, email, and social support channels.
Drew Chamberlain holds a Bachelor of Science in Business Administration with a focus on Marketing and Transportation & Logistics from The Ohio State University Fisher College of Business. In addition, Drew has certifications in Certified Support Supervisor from Service Strategies and Management Series - Performance Management, Core Skills for Building Commitment and Targeted Selection from Pacesetters.
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JOANN
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For more than 75 years, JOANN has inspired creativity in the hearts, hands and minds of its customers. From a single storefront in Cleveland, Ohio, the nation’s category leader in sewing and fabrics and one of the fastest growing players in the arts and crafts industry has grown to include 855 stores across 49 states and robust e-commerce business. With the goal of helping every customer find their creative Happy Place, JOANN serves as a convenient single source for all of the supplies, guidance and inspiration needed to achieve any project or passion.