Drew Chamberlain

Drew Chamberlain has a strong background in operations and customer experience. Drew started their career as a Technical Manager at The Reynolds and Reynolds Company, where they managed a team in a call center environment and oversaw hiring, training, and day-to-day activities. Drew then moved on to Autosoft DMS as a Senior Director, responsible for customer support, training, and account management. At Autosoft, they implemented software applications to improve efficiency. Currently, Drew serves as the Director of Operations and Customer Experience at JOANN Stores, where they support over 860 retail locations and more than 25,000 team members, ensuring customer satisfaction through voice, email, and social support channels.

Drew Chamberlain holds a Bachelor of Science in Business Administration with a focus on Marketing and Transportation & Logistics from The Ohio State University Fisher College of Business. In addition, Drew has certifications in Certified Support Supervisor from Service Strategies and Management Series - Performance Management, Core Skills for Building Commitment and Targeted Selection from Pacesetters.