Nikola Matic

Nikola Matic has extensive work experience in customer service and management roles. Nikola is currently the Head of Customer Service Mid-Market at JobCloud AG | jobup.ch - jobs.ch. Prior to this, they worked as an Associate Director Patient & Customer Care EMEA at Align Technology, where they had operational, financial, and strategic responsibilities. In this role, they managed a team and oversaw various aspects of customer experience and service. Before that, they held leadership positions at Digitec Galaxus AG, where they were responsible for customer care, post, back office, customer feedback analytics, and marketplace. Nikola also worked as a Customer Care Professional and Customer Service Representative at the same company. Overall, Nikola has a strong background in customer service management and has experience in leading and coordinating teams.

Nikola Matic earned a Matura degree from Kantonsschule Luzern. Nikola also completed a program in Management and Leadership from Schweizerische Vereinigung für Führungsausbildung (SVF). In 2016, they obtained the qualification of Führungsfachmann mit eidgenössischem Fachausweis in Management & Leadership from SVF. Currently, they are pursuing an Executive MBA in General Management from HWZ University of Applied Sciences in Business Administration Zurich, which is expected to be completed in 2022.