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Faith Watson is an accomplished UX professional with extensive experience in user experience research and design, currently serving as a Senior Manager at ServiceNow since September 2020. Prior roles include UX Research Manager and Senior Product Designer, focusing on digital innovation and transformation. Additionally, Faith serves as a UX Strategy and Design Consultant at Jobs for the Future, a nonprofit dedicated to improving workforce and education systems. Prior to joining ServiceNow, Faith spent over two decades at Cisco, holding several leadership roles that drove user experience strategy and mobile design, including User Experience Design Leader and Mobile Design Leader. A graduate of Marshall University, Faith has consistently advocated for user-centered design and has successfully led numerous initiatives to enhance digital experiences and optimize organizational performance.
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