Katherine Castillo

Katherine Castillo has experience as a People Experience Partner and Human Resources Generalist at Jobsity. In their role, Katherine manages communication, handles employee banking information, fills KPIs for various teams, and analyzes data to provide recommendations for process improvements. Previously, Katherine worked as a Human Resources Assistant at ESTUDIO BERETTA GALARCE & ASOCIADOS, where Katherine specialized in customer service experience in refinance. In this role, Katherine answered inbound calls, assisted customers with online auto refinance questions, and strived for first call resolution while building trust with customers.