General Manager

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

The General Manager will assume a high-stakes role in driving the profitability and strategic growth of our Service division. This individual will be responsible for optimizing operations, ensuring fast-paced, cost-effective service delivery, and rapidly scaling the division to meet market demand. You will report directly to Co-CEO and will hold significant accountability for the Service division’s performance, including maximizing revenue, enhancing operational efficiency, and driving bottom-line results. This is a hands-on, results-oriented leadership role requiring an entrepreneurial mindset, a strong focus on urgency, and a relentless drive for profitability.

DUTIES & RESPONSIBILITIES
Leadership and Strategic Management:

• Rapidly develop and execute aggressive growth strategies to optimize and expand the service business, aligning with the company’s overall objectives.
• Take full accountability for the P&L, with a sharp focus on achieving and exceeding revenue and profitability targets. Your performance will directly impact the company’s financial health and market position.
• Lead, restructure, and refine the Service Division’s team to drive performance and productivity, ensuring that the right talent is in place to meet the company’s ambitious goals.
• Champion performance-driven leadership, providing guidance, coaching, and mentoring to build a high-performing team capable of exceeding expectations.

Operational Excellence:

• Drive operational efficiency across all aspects of the Service Division, ensuring service delivery is optimized for speed, quality, and cost-effectiveness.
• Establish, track, and exceed key operational metrics such as repair productivity, on-time delivery, and service profitability to ensure we’re hitting financial and service targets.
• Continuously improve resource allocation, anticipating customer demand, and making data-driven decisions to streamline processes and reduce costs.

Customer and Business Development:

• Relentlessly pursue customer satisfaction and retention, ensuring we deliver value with every service and stay ahead of competitors.
• Actively engage with clients and stakeholders to uncover new business opportunities, build relationships, and capitalize on high-growth service areas.
• Collaborate with business development teams to drive strategic partnerships, expand service offerings, and open new revenue streams.

Administrative and Compliance Responsibilities:

• Ensure operational compliance with company policies, Health & Safety regulations, and industry standards.

• Prepare and manage accurate budgets, forecasts, and operational reports, ensuring alignment with financial goals and delivering results.

• Collaborate seamlessly with internal teams to ensure smooth service operations, leveraging cross-functional synergies to boost efficiency and profits.