Keith Marsh

Experience Design Manager For Omnichannel at John Lewis & Partners

Keith Marsh is an experienced design professional currently serving as the Experience Design Manager for Omnichannel at John Lewis & Partners since September 2022. As a Partner and Director at Empathise Ltd since April 2006, Keith focuses on understanding user needs and translating brand strategies into effective customer experiences. Previous roles include Chief Design Officer at The Intellectual Property Technology Group, Owner of Chaotic Creative Design Limited, and Director at Churcher Marsh. Keith has also contributed to academia as a Visiting Lecturer and Professor at several institutions, including the University of Westminster and Interaction Design Institute Ivrea. With a degree in Graphic Information Design from the University of Westminster, Keith has worked on diverse projects with high-profile clients such as Nike, the Design Museum, and the BBC.

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London, United Kingdom

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