John Lewis & Partners
Keith Marsh is an experienced design professional currently serving as the Experience Design Manager for Omnichannel at John Lewis & Partners since September 2022. As a Partner and Director at Empathise Ltd since April 2006, Keith focuses on understanding user needs and translating brand strategies into effective customer experiences. Previous roles include Chief Design Officer at The Intellectual Property Technology Group, Owner of Chaotic Creative Design Limited, and Director at Churcher Marsh. Keith has also contributed to academia as a Visiting Lecturer and Professor at several institutions, including the University of Westminster and Interaction Design Institute Ivrea. With a degree in Graphic Information Design from the University of Westminster, Keith has worked on diverse projects with high-profile clients such as Nike, the Design Museum, and the BBC.
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John Lewis & Partners
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Since 1864 we've been delighting customers with our quality products and renowned customer service. We put happiness at the heart of everything we do. We our one brand under the John Lewis Partnership umbrella. A unique way of doing business where all of our Partners (employees) share ownership of the company. We’re on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners have a part to play. By joining the Partnership you’ll be joining a different kind of business. One that seeks to make a difference, not just to its Partners, but to the lives of everyone. It’s this shared purpose that drives us. Guides us. And we believe that by working together, in Partnership, we can help create a place with happier people, for a happier business and a happier world. #FindYourHappier #DrivenByPurpose