Sophie Hine

Sophie Hine is an accomplished operations and customer experience leader with extensive experience at John Lewis & Partners since September 2008. Currently serving as the Head of Operations and Customer Experience, Sophie plays a pivotal role in diversifying the business into residential property and successfully led the build of a new operating company and management platform within a year. Previous positions include Innovation and Commercial Strategy Lead, Head of Services Proposition, and Head of Technology Digital Trade, where significant sales growth and operational efficiencies were achieved. Sophie's leadership in high-value retail environments, along with a solid educational foundation in History and Politics from the University of Warwick, has established a track record of enhancing customer experience and commercial performance across various roles.