Claire Dunkason has extensive experience in the retail sector, currently serving as the Head of Retail Services and Head of New Service Delivery & Field Teams at John Lewis Partnership since February 2020. Prior to this, Claire held the position of Regional Manager at Waitrose & Partners from June 2018 to February 2020. Claire's career at John Lewis began in August 2011, where various roles included Head of Branch, Senior Manager for the North & New Format, Head of Partnership Assurance in Retail, and Branch Manager, culminating in a robust background in retail management and service delivery.