Graeme Matheson

Graeme Matheson is an experienced professional in the contact center and sourcing industry, currently serving as Planning & Performance Lead at John Lewis Partnership since October 2015, where responsibilities include managing in-house contact center resources, planning, and management information alongside oversight of outsourced customer contact services. Previously, Graeme held key roles such as Lead - Outsource Customer Contact at the Global Sourcing Association and Senior Sourcing Manager/Partner Performance Manager at O2 (Telefónica UK). Additional experience includes positions at Telefonica O2 UK, TSC, and Prudential Assurance, showcasing a strong background in sourcing and customer service management. Graeme's education was completed at Morrison's Academy from 1980 to 1986.