Mike Appleton

Mike Appleton is an experienced retail performance manager currently leading a team of performance analysts at John Lewis Partnership since May 2021. With a strong focus on operational improvements and data-driven decision-making, Mike develops performance metrics that align with strategic objectives. Previous roles at John Lewis & Partners include Voice of Customer Business Lead, where Mike shaped strategies to foster a customer-centric ethos, and Business Development Manager, focusing on customer and partner feedback mechanisms. Earlier experience at Waitrose included roles such as Department Manager Retail Support and Section Manager Food Services, where Mike excelled in team leadership and streamlining operations. Mike's extensive background showcases a commitment to transformative change and continuous improvement in retail environments.