Neil Rigby

Neil Rigby is an experienced operational and technology leader in contact centre management, currently serving as the Operational Delivery Lead and Technology Lead at John Lewis Partnership since April 2021. With a focus on enhancing customer and employee experiences through technology transformation, Neil has held several key positions in the sector, including Senior Manager for Planning, Reporting & Telephony at John Lewis & Partners, and Resource Planning Manager at Jet2.com. Their career spans roles in workforce planning and operational management across various companies, including LMP Truck & Trailer Ltd and Home Retail Group PLC. Neil's expertise encompasses workload forecasting, process improvement, and multi-channel service delivery, making him a valuable asset in the contact centre landscape.