Chris Heaton

Chris Heaton is an experienced professional in the restaurant industry, currently serving as the Director of Franchise Operations at Johnny Rockets since November 2017, where responsibilities include collaborating with Franchise Partners on restaurant operations across the Domestic US. Prior to this role, Chris worked at Friendlys Ice Cream LLC from October 2011 to November 2017 as a Franchise Learning & Development Specialist, providing operational and training support for franchise restaurants in several states, and previously held the position of Quality Assurance Manager, conducting audits and evaluations across the Northeast and Mid Atlantic regions. Chris began the career at Friendly Ice Cream Corporation as a District Manager from October 2008 to October 2011, overseeing multi-unit operations in Virginia, Albany NY, and Western Massachusetts. Chris Heaton holds a Bachelor's degree in Business Administration and Management from UMASS Amherst, earned between 1998 and 2005.