James Dicker

James Dicker is an accomplished IT professional with extensive experience in IT service management and digital transformation. Currently serving as Head of IT Service Management at Johnson Matthey since May 2020, James leads initiatives that enhance IT service delivery for 14,000 end-users across over 120 global locations. Previous roles at Johnson Matthey included IT Transformation Programme Lead and Interim Head of IT Service Delivery, where James oversaw digital transformation efforts and aligned IT strategies with business objectives. James also held positions at Travelex, Thomas Cook, and Fusion Global Business Solutions, contributing to significant operational improvements and the management of major service contracts. Earlier in his career, James gained valuable experience as a Senior Software Engineer at CenturyLink Business for Enterprise and as an Application Support Analyst at Watford Borough Council.