Fang-Yi C. is an accomplished Customer Support Manager at Forma since June 2021, adept at managing and leading a top-tier customer support team while fostering team cohesion through strategic initiatives. Previous experience includes serving as a Member Experience Team Lead, where leadership in customer support and promotion of team morale through events and recognition were key responsibilities. Prior roles at 5CA involved team management, adherence tracking, and quality assurance in both Team Lead and Senior Customer Service Agent capacities, supporting high-value clients like Bang & Olufsen with advanced technical and logistical services. Fang-Yi’s early career included localization testing for various gaming platforms at Babel - A Keywords Studio. Education includes a Bachelor's degree in Business, Management, Marketing, and Applied Foreign Languages from esteemed institutions such as NEOMA Business School and National Taipei University of Business.
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