David Conway

David Conway currently serves as Manager II of Operations at Amazon, a position held since January 2024. Previously, David occupied roles as Instructional Developer and Executive Coach at ePerformax Contact Centers & BPO from June 2022 to February 2024, where responsibilities included training and mentoring coaches for U.S.-based companies utilizing offshore customer support agents. Earlier experience includes functioning as a Customer Experience Specialist at Mystery.org, providing support to educators, and as an Applecare Advisor at Apple, focused on delivering high-quality customer service. David's foundational experience includes serving as an Intelligence Analyst and Barracks Manager in the US Army from September 2012 to June 2015. David earned a Bachelor of Arts in Organizational Leadership with a concentration in Project Management from Arizona State University in 2021, and an Associate of Arts from Cape Fear Community College in 2017.