Mark de Paola

Mark De Paola has a diverse work experience spanning across multiple companies and roles.

Mark currently holds the position of Head of Customer Experience at Slash since 2022. Prior to this, they worked at Clearco from 2020 to 2022, where they held the roles of Head of Customer Success and Head of Support.

Before Clearco, Mark was associated with TradeGecko from 2016 to 2020, holding various positions such as Senior Manager of Global Customer Success & Support, Global Support Manager, Global Support Team Lead, and Customer Support Analyst.

At ADT Systems Ltd, Bristol UK, Mark worked as a Senior Technician and Team Leader from 2010 to 2015, where they gained strong analytical abilities and excelled in fault-finding. Mark also focused on customer service and client satisfaction.

Mark's work experience also includes a role as an Account Manager at KMS Components from 2007 to 2008. In this position, they managed a book of business, achieved revenue targets, and built strong relationships with internal and external stakeholders.

Mark De Paola completed their education in the field of Computer Science. Mark first attended South Staffordshire College from 1999 to 2001, where they obtained a BTEC National Diploma in Computer Studies. Mark then went on to pursue their Bachelor's Degree in Computer Science at the University of Chester from 2001 to 2006. In addition to their formal education, Mark also obtained a Microsoft Certified Professional certification from Microsoft in September 2011.