Jacqueline Fuentes

Jacqueline Fuentes currently serves as Vice President of Global Customer Experience at Jollibee Group of Companies, a position held since July 2023. Prior to this role, Jacqueline had an extensive tenure at Lazada from October 2016 to July 2023, where responsibilities included Regional Head of Customer Care Quality, Training and Process Transformation, Executive Vice President, Chief Customer Officer for Lazada Philippines, and Senior Vice President of Customer Care. Jacqueline's career began at Globe Telecom, where from January 1999 to September 2016, various positions were held, including Vice President of Customer Experience Operations and Vice President of Business Customer Service and Experience Management. Demonstrated expertise includes integrating quantitative and qualitative metrics to enhance customer satisfaction and developing techniques to manage customer service dynamics for total engagement. Jacqueline holds an MBA Candidate degree from DLSU-D and a RN, BS Nursing degree from SJDEFI.