Walaa Mahmoud

Walaa Mahmoud is an experienced Implementation and Training Specialist at Jonas Software, with a background in product technical support, financial services, and customer care across various industries. Since June 2016, Walaa has consulted with clients to assess needs, conduct software demonstrations, facilitate customization, and provide on-site and remote training. Prior roles include Financial Service Advisor at TD, where Walaa successfully onboarded clients and resolved disputes, and Technical Solutions Specialist at Bell, focusing on customer support and technical issue resolution. Walaa holds a Bachelor of Commerce in Hospitality and Tourism Management from Ryerson University.