Rebecca Carter

Rebecca Carter has a diverse work experience spanning multiple roles and industries. Rebecca began their career as a Sales Assistant at WHSmith, where they provided friendly customer service and assisted with stock recovery. Rebecca then took on the role of a Make-up and Hair Artist as a self-employed individual, working on various projects and creating designs according to the director's vision.

Rebecca later joined Next Ltd as a Sales Consultant, where they excelled in offering fast and friendly customer service and confidently made tailored product recommendations. Rebecca was also an Online Sales Coordinator at Next Ltd, managing the department and ensuring efficient processing of online stock.

Rebecca further expanded their experience in customer service by joining Cult Beauty. Rebecca started as a Customer Service Advisor, handling customer queries through various channels and providing empathetic resolutions. Rebecca then progressed to the role of a Customer Service Team Lead, where they managed a team of advisors and conducted monthly performance reviews. Finally, they became a Live Chat Team Leader at Cult Beauty, where they achieved and reported KPIs, managed a team of 40, and ensured the success of daily live chats.

Most recently, Rebecca joined Josh Wood Colour as an Operations Assistant. In this role, they process personal orders, maintains stock trackers, and ensures timely delivery in line with SLAs. Rebecca also plays a role in updating and improving processes for the e-commerce platform.

Throughout their career, Rebecca has demonstrated strong interpersonal and organizational skills, as well as a passion for providing exceptional customer service.

Rebecca Carter obtained a Bachelor's degree in Make-Up Artist/Specialist from Solent University, where they studied from 2016 to 2019.