John English

John English has over 25 years of work experience in various leadership roles within the customer service and contact center industry. Their most recent position was as the Senior Vice President and Head of Contact Center at Journey Health & Lifestyle starting in 2023. Prior to that, they served as the Senior Vice President of Operations at ClearOne Advantage, where they managed multiple operational departments and led a significant process improvement initiative. Before that, they were the Vice President of Brokerage Contact Centers at HPOne, where they managed multiple telesales contact centers for Medicare Advantage and other policies. John also gained experience as the Vice President and Head of Contact Center at Seacoast Bank and the Vice President of Contact Center Site Leader at J.P. Morgan Chase & Co. Additionally, they held leadership positions at Truist, Bank of America, Collegiate Funding Services, and Capital One, where they oversaw various aspects of contact center operations, strategy, and vendor management. Overall, John has a strong background in leading contact center teams, driving revenue, improving processes, and managing complex operations.

John English attended Meadowbrook High School from 1983 to 1984. After completing high school, they pursued higher education at Virginia Commonwealth University - School of Business from 1984 to 1993. John graduated with a Bachelor of Science degree in Marketing.