Dwane Lay

As Global Head of Customer Success, Dwane drives recruitment marketing success and leadership for Joveo’s global customer base, including direct employers, staffing and advertising agencies, RPOs, and job boards. He is a widely acclaimed HR tech thought leader with over 15 years of HR and leadership experience, which includes overseeing implementation, support, and process design functions in leading HR technology companies.

Dwane is also a recognized author and a leading authority on the application of lean tools and techniques in Human Resources. His book, LEAN HR, is a go-to manual for organizations looking to improve their HR organizational processes by leveraging Lean and Six Sigma approaches.

Prior to joining Joveo, Dwane led the customer experience, professional services, and technical support functions at Dovetail Software and served as the voice of the customer for the company’s product design. Before Dovetail Software, at the Missouri Baptist Medical Center, he oversaw multiple areas of hospital operations, including Human Resources, Patient Experience, Occupational Health, Volunteer Service, Child Care, and their PeopleSoft Self-Service implementation. He also led the Lean Six Sigma strategy design and deployment for Ingersoll Rand Human Resources, preparing their global HR team for PeopleSoft and its Self-Service deployment. Dwane has trained HR professionals around the world and is a celebrated keynote speaker for SHRM conferences, HR Tech, Unleash, IHRIM, and other regional HR technology conferences.