Tallal Nouman

Tallal Nouman is currently the Rider Support Executive at JOVI Technologies. Tallal has also previously worked as a Logistics Coordinator at Wah Consultants Pvt. Ltd, a Customer Service Representative at first step communication, and an Architectural Drafter at nvlision.

As the Rider Support Executive at JOVI Technologies, Nouman is responsible for rider experience betterment, operation management through the command center, answering all queries from riders, CSR, and Live Ops, dealing with live riders, training of riders for work, finding and investigating fraud activity in the fleet, observing fake orders by customers, testing reports from TECH, finding TECH bugs in the application, responding to all emails, and being responsible for all queries related to Live Ops.

Before working at JOVI Technologies, Nouman was a Logistics Coordinator at Wah Consultants Pvt. Ltd. Their responsibilities included coordination with TECH, rider hirings, processes, internal department coordination, system handling, investigation, and nationally reporting.

Nouman has also worked as a Customer Service Representative at first step communication and an Architectural Drafter at nvlision.

Tallal Nouman has a degree in Architectural Engineering from the University of the Punjab.

Some of their coworkers include Sarfaraz Ahmed - Rider Verification Officer, Saqib Moazzam - Assistant Manager Logistics, and Zain Abbas - Recovery & Collection Officer. Their manager is Muhammad Iqbal, Head of Logistics. Ali Taimoor - Bike Rider, Abdul Wahid - Lead Rider Support, and Muhmmad Usman - Rider Support Executive report to Tallal Nouman.